FAQ

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Frequently Asked Questions

Planning a trip always brings up questions about the location, hotel, and activities in the area. We’ve compiled a list of common questions about the hotel and it’s location for your convenience. Let us know if there are any unanswered questions, our team is available to help 24 hours a day. Or, use our Contact Form to get more information from our team.

What parking options are available?

Guest parking is available for standard sized vehicles under 5 feet tall for $25 per night. In and out privileges are included. Please check in to the hotel prior to parking, you may utilize the loading zone in front of the building upon arrival.

How can I change or cancel my reservation?

Cancellation policies for individual reservations vary by the rate type reserved, check your confirmation email for more information. Group rooms are subject to unique cancellation polices, please contact your group organizer for details.

Nonrefundable reservations cannot be modified or cancelled unless Life Happens insurance was purchased at the time of booking online- check your email for communication from Life Happens with instructions.

Standard online reservations may be cancelled via the link here. Reservations through any third party (Expedia, Priceline, Booking.com, Agoda, Hotels.com, etc) must be cancelled through the third party.

If you have questions please contact the hotel directly at 773-404-3499.

What food and beverage options are available?

A continental breakfast is included with your rate and is served in the hotel lobby from 7 am to 10 am Central time. Fresh cookies are available from 4 pm-6 pm in the lobby, and coffee/tea are available all day as well. The hotel does not have an onsite bar or restaurant, however countless options are within walking distance of the hotel, and downtown is a quick public transit ride away. See here for some recommendations.

How do I use public transit in Chicago?

Chicago is easy to navigate via public transportation, and much less stressful than driving! The Chicago Transit Authority (CTA) offers single trip and one day passes, as well as reloadable passes that work on any CTA train or bus. These can be purchased at any Ventra Vending Machine, available at all CTA train stops in the city.

Cash may be used only on CTA buses, and exact change is required (no change is given). A pass must be purchased for all “L” trains. You may also use a personal contactless bankcard while boarding trains or buses.

‘L’ train fare is $2.25, bus fare is $2.00, and a transfer (up to 2 additional rides within 2 hours) is $0.25.

For a map of train and bus routes, please view here: Chicago CTA Website

Nearby the hotel is the ‘L’ Red Line Addison Station (0.5 mi), the 135/146/151 buses are at the East end of the block, and the 152 bus is 1 block North.

How do I get to your hotel?

Information and directions to/from the hotel are located here on our Location Page.

How close is Wrigley Field?

The Majestic Hotel is one of the closest hotels to Wrigley Field. At 0.7 miles away, it is a safe 15 minute walk from the hotel. The 152 CTA bus line also runs directly to the stadium and is located one block North of the hotel. We recommend walking to the stadium if possible as game days are very crowded and busy, and parking is expensive.

What time is check in/out?

Check in is any time after 3 pm, check out is 11 am. Early check in or late check out may be available for an additional fee. You are welcome to store luggage with the front desk at any time during your stay, just ask the front desk host on duty for assistance.